TERMS AND CONDITIONS

 

This legal statement contains information on the following:

1. Booking Terms and Conditions

2. Booking Process & Payment Procedure and Smart Services

3. Pricing

4. Security Deposit and Damage

5. Guest Safety and Conduct

6. Website details, external advertising and responsible choosing of your accommodation

7. Early and Late Arrivals

8. Cancellation Policy and Changing Bookings

9. Changes or cancellations by STAY YNA

10. Refunds

11.Complaint procedures

12. Internet/ WIFI/ TV Policy

13. Delivery and returns policy

14. Returns Policy

15. Privacy Policy

16. Advice on Internet Fraud 

In reading this policy you understand and agree with the following terms and conditions:

1. Booking terms and conditions

STAY YNA style + service is a registered brand and trademark of Your Nice Apartment Ltd, UK Company number 6301905 © 2016, all rights reserved.

STAY YNA acts as a booking agent for our property owners. For your security, payments online are made through Sagepay (see Sagepay legal policies). A property is secured only once the required deposit is paid through our on line booking system and money has been received. Bookings are taken on a first come first serve basis. Any verbal reservation without a deposit will only be held for 24 hours. This agreement is at the discretion of STAY YNA only.

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2. Booking Process – Booking is simple with 2 easy payments and plenty of notification about your arrival…

1st payment: Once you have chosen your accommodation and decided to book we ask for a 25% non-refundable deposit of the total cost of your booking, if arrival is more than 8 weeks (56 days) prior. Please note, if your arrival is less than 8 weeks (56 days) prior to booking we will ask for the total cost of your booking.

Booking Confirmation Form: You will then receive a confirmation form with your booking details. As well as a copy of our terms and conditions

Arrival Information:  Once you have received your confirmation form you will also receive a mail from us with a link to the STAY YNA Guest Lounge. This will give the address of the home you’ve booked, directions and the Local Manager’s details and you will be asked to inform us of your arrival details.

Countdown Email: 10 days prior to your arrival you will receive a second email where you will be reminded of the address of the home you’ve booked, directions, Local Manager’s details and you will be requested to inform us of your arrival details if you have not already done so.

2nd payment:  If you made your booking more than 8 weeks (56 days) prior to arrival then your second payment (the remaining 75%) will be taken automatically from your credit card 8 weeks (56 days) prior to arrival. We will send you reminder 58 days prior to arrival, there is no need for you to do anything unless you wish to change your credit card.

Booking ‘SMART SERVICES’

Booking all ‘SMART SERVICES’ such as airport transfer/ champagne and tours are non refundable after payment has been made. In the case STAY YNA is unable to supply the ‘SMART SERVICE’ chosen by yourself any monies taken will be refunded.

Booking YNA Smart Services/ Add Ons

Booking all YNA Extras and Add Ons such as airport transfer/ champagne and tours are non refundable after payment has been made. In the case Smart YNA is unable to organise the STAY YNA Smart Services chosen by yourself any monies taken will be refunded.

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3. Pricing.

We reserve the right to alter prices at any time as they are subject to change and may go up or down. We will advise you of the current price at the time that you confirm your booking, which will also over-ride any prior verbal or emailed quotations. All prices are quoted and displayed in Euros, we are not liable for any changes in exchange rates or for any charges made by your bank or credit card company.

Total Cost of your stay includes:

  1. Accommodation in your chosen property
  2. “ SMART SERVICES’

Any ‘SMART SERVICES’ you may have chosen during the booking process e.g. linen for sofa bed, airport transfers, champagne or extra cleans.

  1. Local Managers Fee

The Total Cost includes your Local Managers fee.

This fee is included in the total price of the home you’ve booked and covers our unique STAY YNA service, which includes, cleaning before your arrival, a personal welcome at your chosen home and handing over of keys, information about the local area, fresh linen and towels for each bedroom only, toiletries and a complimentary welcome basket plus our 24 hour emergency call out service. Please note linen and towels for sofa beds are not included in the total cost. These can be purchased during the booking process in ‘SMART SERVICES’.

  1. Administration Fee

An administration fee will be charged to all bookings. Please note this is included in the total price of the property.

Total Cost of your stay does not include:

Credit and Debit Card Fee

There is a 3% fee added to all bookings made with all credit card and debit cards. Please note this is not included in the price of the property.

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4 Security Deposit & Damage

A security deposit will be charged to the card used to book 2 working days before your arrival or on the Friday before your arrival if arriving on a Saturday or Sunday.

By accepting these Terms and Conditions you agree to provide us with a valid credit card or debit card.

You also accept that we will secure an amount on the card and will take valid payments where appropriate in relation to damage or loss.

All credit cards must be valid for the duration of your stay. If your card has expired before arrival, we will require alternative details. If your credit card has expired during arrival and damage or loss has occurred you must pay this by alternate means or legal action will be taken. Failure to provide a suitable credit card on request at check in will give us the right to terminate the contract with you and you may be asked to leave.

Should a guest be given a discounted monthly rate due to reserving a home throughout the winter months. The security deposit of 1 months rent will be non refundable should the guest terminate the reservation before the agreed number of months.

Assuming no damage has been caused to the home you have booked or its contents the security deposit will be refunded to your card the day after departure or the Monday after your departure if departing on Saturday or Sunday. Depending on your bank it may take up to 5 working days for the returned deposit amount to clear.

In the event of damage we will endeavour to contact the guest prior to taking the payment to advise the amount of the damage.

The guest is liable for all damage caused to a home even if this is above the amount of the security deposit taken. The guest should report damage to a home within 24 hours and within the period of their stay to their representative or head office. Photos and a damage report will be carried out by the Local Manager and invoices presented to the guest for the amount for the damage to be rectified. If this is above the security deposit this is payable by the guest within 48 hours. Legal proceedings will be taken in the event of non payment.

Deposit Sums

Deposit Sums

Nice, France
Euros 500 for standard 1 bedroom properties
Euros 1000 for 2 bedroom and all DELUXE properties including 1 beds
Euros 2000 for Villas

Dingle, Ireland
Euros500 Up to 3 bed property
Euros 1000 4 bed property and over

Ibiza, Spain
Euros 2000

Should a guest be given a discounted monthly rate due to reserving a property throughout the winter months. The security deposit of 1 months rent will be non refundable should the guest terminate the reservation before the agreed number of months.

By providing your details to us you are authorising us to charge your card should this be necessary. We are entitled to charge a card to reimburse for damage or other losses for up to £2000.

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5. Guest Safety & Conduct

Ensuring the safety of our guests, staff and representatives at all times is our top priority.

In reading this policy you understand and agree with the following terms and conditions:

You are responsible for taking out comprehensive travel insurance prior to commencing your trip.

You are primarily responsible for your own safety during your stay in your chosen home and should ensure that you read/ understand the health and safety guidelines provided by the Local Manager on arrival at the home. If during your stay you become aware of any issue that you believe to be a health and safety concern, you must inform your Local Manager or the STAY YNA Head Office immediately.

Guests must comply with the House Rules outlined on arrival at the home. Failure to comply with these rules may lead to the termination of your Reservation. STAY YNA will not tolerate any verbal or physical abuse towards any of our staff or representatives.

Occupancy

The information on our website specifies the maximum number of guests permitted to stay in the home. If you allow more than the specified maximum number of guests to occupy the home you may be required to depart from the residence immediately and a supplement may be charged on top of the total accommodation price.

Guests must not allow any other guest other than the guests named in the Reservation to occupy the home at any time without the prior consent of STAY YNA. Your Reservation is personal to you and may not be transferred to any other guest without the prior consent of STAY YNA. An administration fee of £30 may be charged for any such change.

Utilities

All utilities are included in the rental price, however, should utility costs be excessive or prohibited telephone calls or films ordered during your stay, we reserve the right to charge your card for the excess amount plus an administration charge of £30.

Cleanliness

We of course expect the property to be cleaned after your departure by STAY YNA, but in the event of the property being left in an unacceptable state of cleanliness, including excess rubbish, dirty crockery and cooking items, stained linen and towels you card will be charged. Photos will be provided by the local STAY YNA Manager and a cleaning excess surcharge will be charged to your card provided. This is on average 20.00 Euros per hour.

Damage

In the event of any dispute regarding damage or missing items, your card will still be charged as we consider appropriate. The dispute will then be resolved through normal legal channels.

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6.Website details, external advertising and responsible choosing of your accommodation

It is your sole responsibility to satisfy your own requirements and ensure the home you have chosen meets your needs. All necessary information to do this is on www.stayyna.com. If you have special requirements or are unsure a home is suitable for your needs then please email enquiries@stayyna.com and we will respond to your query. The reviews on our sites written by guests are there for your information but please bear in mind these reviews are solely the experiences of individual guests and we cannot be held responsible for their opinion. All homes are exclusively managed by STAY YNA and any advertisements on external advertising sites lead back to our site. Up to date pricing and property details are clearly stated on www.stayyna.com and we cannot be responsible for discrepancies on any sites other than our own site www.stayyna.com. Whilst every care is taken to ensure that all information on our site is accurate and up to date, we cannot be held responsible for the inaccuracy of information provided by Home Owners in good faith.

All content on the website is subject to copyright or other intellectual property rights and may not be used except as expressly permitted in this Policy.

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7. Early and Late Arrivals: 

Arrivals must be notified to the Local Manager 48 hours or more prior to arrival.

Standard check- in time is 15:00 for standard homes and 16:00 for villas in Nice and Ibiza, 16:30 for Irish homes. Check out time is 10:30 for all homes.

Please note for guest arrivals at all homes there is a 30 Euro charge for arrivals 9pm or after and a 50 Euro charge for arrivals between 10.30pm and midnight.

(Unfortunately we cannot waiver this fee for delayed flights, ferries or delayed arrival due to driving or traffic problems.)

Please note we cannot accept arrivals after 12.00am/ midnight. In the case of delayed flights/ traffic please inform your Local Manager if you cannot arrive within the check-in time limit of 12.00 am/ midnight and we will arrange to meet you at a convenient time the next morning.

If your accommodation is available and prepared there is a 30 Euro surcharge for check-ins before 9am.

If a guest does not pay the surcharge for a late or early arrival at check in then this amount will be charged to your credit card plus a 15 Euros administration fee.

If your arrival is on either Christmas Day, New Years Day or Easter Sunday there will be a 30 Euro surcharge for check-ins.

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8. Cancellation Policy & Changing Bookings

The amount paid as a deposit when booking to secure your dates for the home chosen is non refundable. Any other payments that have been made to us we will refund as follows:

25% of the agreed price is non refundable upon time of booking.

Cancellations 32 days or more before arrival will receive 50% refund (less the non refundable deposit)

Cancellations 31 days or less prior to arrival will not receive a refund.

To comply with money laundering regulations our refunds can only be made by direct payment back to the credit card the monies were received from. In some cases you may incur your bank’s small handling charge for this service. To avoid the risk of inadvertently cleaning money STAY YNA cannot refund monies any other way. Please note this cancellation policy applies in the event your travel arrangements are cancelled by your airline or travel provider. STAY YNA cannot be held responsible for cancellations made by guests under these circumstances. Should you wish to claim for any lost monies through your travel insurance company then we will of course help as much as we can.

If you need to cancel a booking or change dates we would firstly need an email from the guest that originally booked the property to confirm the changes. Head office would then contact the guest regarding charges and cancellation fees.

PLEASE NOTE:  Once a booking has been made, changes to the booking dates or durations can only be approved by head office at their discretion. Changing the date or length of your booking will incur a 30 Euros administration charge.

No changes are permitted within 8 weeks of arrival unless you are extending your stay.

We can only refund original bookings. We cannot refund bookings where dates have already been amended or changed.

In the case of personal tragedy requiring a guest to cancel their booking, we try to be as sympathetic and flexible as possible. However, our standard cancellation policy will apply and any waiving of this policy will be at our discretion on a case by case basis.

Cancellation on the grounds of war, terrorism or other force majeure is not covered and no refunds can be offered. Guests must abide by our standard cancellation terms and conditions. Please do not hesitate to call head office on +44 203 397 7903 for more information.

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9. Changes or cancellations by YNA.

We do not expect to have to make any changes to your booking. However, sometimes very rarely problems beyond our control can occur and bookings have to be changed or cancelled.

Whilst we always endeavour to avoid changes and cancellations, we reserve the right to do so at any time and would contact the guest as soon as head office is made aware.

Please note: We reserve the right to cancel a booking and will try to find an alternative accommodation of the same or similar standard.

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10. Refunds

Refunds will be paid immediately where possible and never later than 1 week after receiving your cancellation request. Where possible funds will be returned to the credit/debit card they were received from. Refunds will only be given for the original dates that have been booked. Refunds will not be given for any bookings where dates have been amended or changed.

You are responsible for taking out comprehensive travel insurance prior to commencing your trip. We are relieved from any liabilities if the rental home should become unavailable for any unforeseen circumstances. All efforts will be made to secure an alternative home for you or a refund will be given limited to the sums paid to us.

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11.Complaint procedures

Every reasonable care is taken to ensure that the home is presented to you in a high standard. On arrival, should you find that there is a problem with the home we ask that you immediately inform the Local Manager. All reasonable steps will be taken to assist you, but if the Local Manager cannot rectify the problem, this will be referred to Head Office. STAY YNA is committed to ensuring that any problems or complaints you may have whilst at the home are resolved efficiently and promptly, but as such we must be given the opportunity to do so. Any failure to notify STAY YNA immediately, or during the duration of your stay or refusal of reasonable rectification may affect your right to compensation.

If there is a problem with the home that is booked during your stay and it is deemed unsuitable to stay in then an alternative home will be provided of the same or similar standard wherever possible. Should you choose not to accept the alternative suitable home then STAY YNA is not liable for any compensation for the remainder of your stay. In the event there is no property available then a refund will be issued for each night of the remainder of your stay. Under any circumstances, our liability to you will be limited to the amount of rent paid to us.

Under any circumstances, our liability to you will be limited to the amount of rent paid to us. We cannot be held responsible for communal areas within a building where a home is located. These areas are the responsibility of the building management company and we can only advise the management company if any problems arise. We have no legal responsibility or jurisdiction over the communal areas therefore cannot offer compensation if a problem arises in the communal area. Should a problem arise for example a lift/ elevator not working, noise pollution from another home that is not under our management or other problems that arise in the communal areas we will advise the building management company in order to resolve this problem.  We cannot be held responsible for external noise pollution in public areas.

Construction

We will endeavour to inform you as soon as we are aware of any major issue inside a home that might impact on your stay. You can then choose whether to move to an alternative home, cancel your booking or stay in your original chosen home.

Whilst we will endeavour to inform you of any construction work going on outside the home e.g. in the building, street or local area we are not always made aware of works planned by private contractors or local authorities. If we are made aware of such works either before your arrival or during your stay we will evaluate the situation fully to ensure the minimum impact on your stay. However we cannot automatically move your booking to an alternative home or offer any refund due to our contract with the home owner. The owner is entitled to be paid for the booking regardless of construction/ noise or any other disturbance outside of his/ her control.

Personal Loss or Damage

You are responsible for taking out travel insurance that will cover you for accident and damage both inside and outside your chosen home. We cannot be held responsible for damage incurred or loss to your personal property due to accidental damage or theft inside and outside your chosen home. We recommend a fully comprehensive insurance policy. Should you wish to claim for any damage or loss of property through your travel insurance company then we will of course help as much as we can.

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12. Internet/WIFI/ TV Policy

Internet access is provided free of charge where available, we cannot be held responsible for the disruption of internet access or TV channels due to internet/ TV service providers or any other third party. In this event of lack of TV Service or internet due to the service provider compensation cannot be given as this is a FREE service, please bear this in mind when making your booking.

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13. Delivery and Returns Policy

If you are returning an item because of a mistaken our part or because of a defect, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Where you are withdrawing from your purchase within the seven working days cooling-off period, we will also refund the normal postage charge for the delivery of that item but we cannot refund any priority, express or courier component of the postage charge. You will be responsible for those charges and the costs of any other services provided to you in connection with your purchase.

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14. Returns Policy

Please review our returns policy, which applies to products purchased from us. You are entitled to a statutory cooling-off period of seven business days. This applies to items purchased from your nice apartment ltd. Specific rules apply regarding refunds of delivery charge’s, this returns policy does not affect your statutory rights.

To Return an Item please send to:

Your Nice Apartment Ltd.

10 Western Road Romford Essex RM1 3JT

Our company details:

Your Nice Apartment Ltd.

Company No: 6301905

All content on the website is subject to copyright or other intellectual property rights and may not be used except as expressly permitted in this Policy.

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14. Privacy policy

This policy explains how we may collect information about you and then use it in order to satisfy your booking requirements. It also outlines the security measures we take in order to protect your privacy and gives certain assurances on things that we will not do.

When you book an apartment, we collect your name, email address, mailing address, phone number and on arrival credit/debit card information. We also monitor customer traffic patterns and site use, which enables us to improve the service we provide.

Use of Information

We will use personal information about you for a number of purposes, including:

  • To advise you of any changes or problems with your apartment booking.
  • To help us to administer accounts and services
  • To write to you (including electronic mail) with information about our services or website. This information is sent to you normally via electronic mail in the form of an e-newsletter.

We do not sell or disclose your personal information to other companies or third parties without your prior consent. We do not sell mailing lists to third parties.

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15. ADVICE ON INTERNET FRAUD

Important information on internet security

There have been a number of articles in the news recently regarding e-mail phishing scams via well-known holiday rental websites. Phishing is the attempt to acquire sensitive information often for malicious reasons by masquerading as a trustworthy entity in electronic communication. Criminals then use this information to try and commit fraud.

Whilst our site has not been affected please take a minute to read the below information

What to watch out for when booking a rental property

–        Badly written English/ a sudden change in the style of writing in the correspondence

–        A property that was unavailable suddenly “becoming available” but not showing as available on the website

–        Requests to make payments via bank transfer rather than booking online, especially to bank accounts in an individual rather than company name or accounts in other countries

–        Requests to complete and return booking forms/ contracts with personal information, an online booking made through a website will generate an automatic confirmation

How to stay safe online

–        Only make bookings through secure reputable sites

–        Pay with credit card- whilst this will incur a fee, your payment is then covered against internet fraud by your card provider

–        If you are unsure, call the office at the number displayed on the website

–        Be careful when giving out personal information

–        Regularly change e-mail passwords and check security settings

If you receive a suspect e-mail; mark it as SPAM and report the sender to your e-mail provider

If you believe you have been the victim of internet fraud contact the police and inform your bank.

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Our company details:

Your Nice Apartment Ltd.

10 Western Road Romford Essex RM1 3JT

Company No: 6301905

 

Thanks!

WELCOME20

If it's your first time booking with STAY YNA then we'd like to give a EURO 20 discount on all homes to say welcome!

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HOME OF THE WEEK

Take a look at our Home of the week, Esprit De Vie, Nice

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Hello Autumn...

€50 off your September booking!

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Dingle September prices slashed!

September prices for Dingle slashed for your last minute booking!

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Up to €150 of your Dingle booking!

Stay YNA Dingle are offering up to €100 off 2 nights or more and €150 off 5 nights or more in October & November 2017 in selected homes.

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