because the best homes deserve the best management...
100% Full Management Service... Exclusive
This package is perfect for owners that are:
Time poor – cannot respond to guests 24/7
Do not wish to deal with guests and bookings in any capacity
Would prefer to entrust one agency to take care of their bookings/ guests and home.
Professional photos, styling and 3D tour of your home
Your home featured on our Page 1 google ranking STAY YNA website and all relevant advertising platforms such as Airbnb, Home Away, Trip Advisor and many more. All our bookings are taken through instant on line booking methods resulting in a quicker better results. If you have adverts already, we can take the headache away and manage these for you!
Our UK based reservation team are on the phones 5 days a week and email enquiries are answered 7 days a week to achieve maximum rentals.
We are very active when it comes to Social Media, PR and promotions meaning STAY YNA is in the limelight, attracting loyal customers all the time. We have a STAY YNA app – download it for the best advice on where to eat, drink and what to do along with incentives to book and competitions to engage our guests. Check our our Facebook and Instagram pages.
You have open access to booking information, booking confirmation forms are emailed to you and payment each month can be in any currency to any bank account you choose.
Our Nice Area Manager at the helm handling any issues and providing team support to all our Local Managers and owners.
A Dedicated Local Personal Manager who will get to know your home as well, or better than you do!
Meticulous cleaning, crisp linen and towels provided, local Nice inspired artisan welcome basket, toiletries, personal meet and greet, damage check. Our guests love our service!
Safety and Damage are covered with large security deposits taken and a strict damage check procedure in place. Health and safety precautions are in place to ensure your guests and homes
Yearly assessment of your home to ensure high standards of furnishings and maintenance.
Do not wish to deal with guests and bookings in any capacity
Are happy to oversee multiple agencies looking after your bookings, guests and home.
This package includes all the services provided in The Professional package. However, we allow you to advertise your home with other agencies. We will be honest, this package is only for owners that have the time to deal with more than one agency. All our bookings are taken through instant on line bookings methods, so we need procedures in place with your self to prevent double bookings with another agency.
We also need to ensure there is a good procedure in place if another agency is co-handling the concierge service, although we do suggest we take care of this for you.
Don't take our word for it. Here's what our owners say...
"The high level of rentals that I achieve each year I believe is due to the high standard of marketing and the brilliant “YNA” website. The YNA team also do way more than the minimum to ensure that their clients are happy and I would recommend their service to anyone thinking of renting their home.”
Kate Cowie, Homeowner of Pebble Loft, Nice, France since 2009
"I would best describe the company in three words, Professional, Efficient and Friendly. I just wanted you to know that this attention to detail and excellent customer service hasn’t gone unnoticed. STAY YNA who have an ability to make you feel as if yours is the most important property they are working for.“
Pauric Hyland, Homeowner Eve, Nice, France since 2009
Time rich – can respond to guests enquiries quickly, manage their own bookings and guest issues 24/7
Don’t live near their home and need a trusted, reliable, personal and professional local concierge service to take care of their home and guests.
Personal Local Manager allocated for your home knowing your property better than you do.
Meticulous cleaning, crisp linen and towels provided, artisan welcome basket, personal meet and greet, damage check.
Area Manager overseeing our team of Local Managers to ensure continuous service during emergencies/ sickness.
Health and safety procedures followed to ensure your guests are safe!
Advice on setting up your home to accommodate guests to high standard. Assistance with a guide to your home.
Emergency call out, Maintenance and shopping service available on request.
Your home featured on STAY YNA website and social media to attract further bookings.
Guests will have access to the STAY YNA app. with guides to the area.
SEAL OF APPROVAL...
“"I previously used an air bnb guest service. The concierge person varied, the service was disconnected and I got mixed reviews and bookings and my home suffered. My experience with STAY YNA has been very different. I know my Local Manager and they know my property well. They minimise any issues and guests are leaving great reviews and my home is well looked after. The Area Manager Marjorie even helped me with some issues with health and safety. Thank you STAY YNA for being so professional and for my first successful season with you!“
Annabelle Edwards, Homeowner Belle Nuage since 2016
In Nice and the French Riviera the careful hands on management of your home lies with our STAY YNA Area Manager Marjorie Maissa and team of highly professional Local Managers. STAY YNA give them the tools and training to take care of guests needs and ensure they have a smooth and happy stay, to look after your home and handle any maintenance or issues that may arise and to be able to follow STAY YNA procedures to ensure emergencies are dealt with professionally. They are dedicated and embrace the STAY YNA ethos and values. This means we can offer the best management service to owners from the people who live, breathe and are passionate about what they do and where they live!
HEAD OFFICE TEAM AT THE HELM!
The booking process starts at head office with marketing on multi platforms, answering guest enquiries, social media and pr. Guests needs are taken care off before they even arrive to when they depart to ensure a smooth stay with us from arrival details to extra services they may wish to book. Owners accounts are handled here to ensure your income and financials are handled quickly and efficiently.
JOINT TEAM EFFORT
Communication between head office and Nice has been finely tuned so nothing gets missed. From a guests arrival details, to reporting an incident or any damage. Procedures are in place and constantly readdressed so we keep a tight ship. We work very closely to ensure guests and owners are happy. We are one team!
"If I ever needed proof of how dedicated our team are then the terrible events on the 14th of July in Nice proved it. Within 1 hour all our Local Managers in Nice had communicated with all their guests and head office and ensured they were all but one set of guests were safely accounted for. They were missing for the entire next day and were not answering their phone. Head office tracked them on facebook trying to make further contact. Managers Elena and Jenny checked their apartment hourly and reported them to the police as potentially missing. At 4pm they responded to say they had been on a day trip and were unaware of the events and we have never felt so relieved all our guests and team were safe. I felt proud of the care and dedication they displayed in the event of a crisis and I feel that's how they approach their job on a day to day basis. Professionalism, care and dedication"
ARE WE THE RIGHT MATCH? WE'RE LOOKING FOR OWNERS WHO...
Want to provide the best service for their paying guests...
We believe a great home, deserves a great service that attracts the right guests. Preparing your home with bed linen and toiletries, cleaning before guests and checking for maintenance issues are a given. We take care of everything so you don’t have to and go one step further with personal meet and greets at your home, 24/7 emergency call outs and our Extra Services mean guests can order anything from champagne and gourmet food on arrival, to airport transfers, tours and activities.
Have high quality homes...
Our fully managed service is perfect for owners with homes that are luxury or boutique. Our guests are looking for style and great furnishings with an abundance of amenities. Guests expect to stay in a home that is equal if not better to their own so we are looking for very high standards that suit our service. Owners who are looking for the owner managed package still need to remain at a really high standard and we are looking for owners who achieve a good level of bookings throughout the year and require a high level concierge service to take care of their guests and home.
So what's the next step?
Just complete our quick questionnaire. Then we’ll get back to you with details about renting the STAY YNA way and arrange a home visit with one of our team.