Please contact [email protected] if you have any queries or worries about your booking, you will be replied to within 24 hours. OR please call +44 (0)203 397 7903 Our office hours are 9 to 5pm GMT Mon to Fri and we are here to help!

The health and safety of our guests and local hosts is our number one priority.We would like to ensure all our guests that we are preparing your stay with the utmost precaution. Our homes are deep cleaned to our usual high standards and in the event of a Covid incident our Managers will use protective gloves and masks  as standard and will provide linen bags so you can place your used linen in at the end of your stay to help reduce contact. We provide cleaning disinfectant for your use and safekeeping throughout your stay with us. Thank you!

Linen and towels are washed by our professional cleaning facility at 90 degrees which kills bacteria. In the event of a Covid incident we have advised that bedroom soft furnishings used to decorate the bed such as throws and cushions to be stored away if they cannot be washed inbetween each guest. It is your discretion if you wish to use them.

Our meet and greets are our pride and joy, but in the event of a covid incident the Local Manager will be wearing the correct PPE for yours and their safety or if possible will be carrying out contactless free check in..

If you have any queries please do not hesitate to contact the team on [email protected]