Must have previous experience in a customer service based industry and quickly understand the role and importance of cleaning, presentation, maintenance of properties, guest concierge including emergency callouts and owner communication. Must understand the balance of guests needs and owners needs and balance these to provide the best service to both. Must speak fluent French and English and must be able to write French and English to a very high standard.
Job description in detail…
SUPPORTING THE TEAM OF HOUSE MANAGERS
Managing and providing support, advice and hands on action if required when support needed with guests and owners to a growing team of Managers who have been in the role for many years.
Identifying when we need new Managers. Advertising, interviewing and bringing onboard new Managers as the company grows. Responsible for the training of these new Managers and instilling them with STAY YNA ethos and ethics. Create a training guide for new Managers. Organise training days for new Managers and refresher courses held once a year for existing Managers.
Creating operations manual with procedures and guidance to cover a variety of situations from how to make the beds correctly and layout of towels to what to do if a guest causes an issue in a property.
You will be the source of all knowledge and provide the guidance Managers need when confirming procedures and instilling the values of STAY YNA. Encouraging the growth of Managers to ensure longevity in their position with annual reviews and team building meetings and social get togethers to encourage teamwork and bonding.
Managing the office ensuring linen cleaning products And welcome pack is kept in good supply. Ensuring office is looking great to all who visit. The office should be a hub for owners and new potential owners or guests who may wish to drop in
Initiate New ideas to make the guests experience unique to STAY YNA such as sourcing local artisan welcome packs and toiletries and eco cleaning products.
Ensure property guides and arrival forms are kept update and online and if relevant in the properties.
OWNER SUPPORT & EXPERIENCE
Responding to owners queries and able to collate the correct information in order to respond or involve the correct person so we can offer the best service possible. This could Initiating new ideas to improve owner experience with STAY YNA.
We offer a syndic meeting service so fluent French and great communication and diplomatic skills are required to attend meetings.
Assisting to deal with French management syndic and concierges to ensure guests are welcome in residential buildings and there is good communication and understanding between residents and STAY YNA.
OVERSEE MAINTENANCE & QUALITY OF PROPERTIES
Spot checks on properties. Ensuring seasonal maintenance is carried out in coordination with house managers. Ensuring all maintenance is recorded and communicated to U.K. head office on a weekly basis.
Working on booking engine and shared google drives and excel spreadsheets to ensure clear open communication across the company.
You will be the backbone of Nice operations and be responsible for providing the best service on the French Riviera to owners and guests in order to get the best reviews possible .
If you wish to apply please send a covering letter and cv to [email protected]