Full management means you can utilise you precious holiday home but don't have to lift a finger! From marketing to taking guest reservations to cleaning and concierge every thing is covered with Stay YNA. We've been managing owners precious holiday homes since 2007 on the French Riviera, Kerry, Ireland and Ibiza and now we are looking for unique, luxury and boutique homes in the UK.
Operations Manager at the helm overseeing and supporting all Managers
Dedicated Personal Local Manager solely in charge of your home
Organising the cleaning & preparation of your home for each guest
Crisp White Linen & Towels
Meet & Greet guests and 24/7 Emergency Call Outs.
Special Touches including local artisan welcome pack and luxury toiletries. Large refillable environmentally friendly toiletries used.
Cleaning Products are provided for the year. These are environmentally friendly wherever possible.
Organising maintenance and providing update with maintenance required.
Organising gardening, hot tub and pool servicing if required.
Health & Safety equipment and procedures put in place
Damage procedure in place and damage rectified
Handle bin collection if required
Stay YNA website with instant online booking and top presence for search terms.
Reservation Team on hand 7 days a week.
Owner access to bookings with automatic booking notifications and owner portal.
The Owner Zone! is our new information blog devoted to you!
Marketing across multiple external advertising platforms. We are seen everywhere!
Media Coverage from the UK & Irish Times to National Geographic & recently featured on UK Channel 5 TV Holiday Homes in the Sun.
Social Media letting our customers know we are there!
Dynamic Pricing adjusting to market demand to obtain a full calendar
Safety & Damage deposits
3D Tours of your home
Professional Photos & write up
Produce the Stay YNA app with Local Guides for guests
If you rely on just one person to take care of your home you can leave yourself vulnerable. Opting for a company with a well trained team means your home will never be at risk. At STAY YNA if your Personal Local Manager has an issue and cannot work or chooses to leave, then we have it covered with an Operations Manager ready to allocate cover the same day. Head office keep the high booking levels going by taking bookings 7 days a week too so you can have peace of mind.
We have Operations Managers overseeing and supporting our team of personal House Managers that take care of all our owners and guests needs.
Other agencies dismiss the importance of the person who actually takes care of your home and see this as the lowest paid part of the service. We see the person who holds the keys to your precious home as a skilled, integral part of the team. So, we have exceptionally loyal and experienced professional Managers, many have been with us for over 10 years. They are passionate and often know the properties better than their owners! They take care of everything on the ground and are there for you and guests 24/7.
You will be designated your own experienced House Manager who will organise everything from high standard cleaning, checking for damage, making the beds with crisp white linen, and meet and greeting guests to ensure their stay runs smoothly. Issues and emergencies are dealt with quickly and you will be notified of any maintenance work required and this will be organised for you. From electricity to heating issues, leaks and replacement items to dealing with your syndic and neighbours. and can even handle refurbishments and updating your home.
The Head Office Team located next to Stansted airport is a hive of activity handling guest enquiries, bookings, marketing and social media, payroll & administration, web site development, external advertising platforms and very importantly along with the local Team, owner care & communications.
Our reservation team are highly driven to get the best bookings possible. They are available 7 days a week. They monitor and review your bookings on a weekly basis and promote your property for maximum exposure and aim to provide the highest level of bookings possible. We showcase you on stayyna.com in one of our 7 unique collections & our live calendars are synchronised with multiple high profile trusted marketing platforms. You can sit back and relax whilst the team work hard fuelling bookings & taking care of guests and your home! We are a very close approachable team from your Local Manager to Operations Manager in your local area, to head office Administration and Bookings team. When you sign up with us you will be introduced to the team and have easy access to us when you have any queries or issues. It’s safe to say we love to speak with our owners so if you need us we are there!